Please carefully review this Refund Policy before placing an order with Lime IPTV.
Introduction
Lime IPTV is focused on providing customers with a clear purchase and service activation process. This Refund Policy is intended to help customers understand their rights and responsibilities when requesting a refund.
The policy explains when refund requests may be reviewed, when a service becomes non-refundable, and how customers can reach our support team.
Final Sale After Activation
A Lime IPTV subscription becomes non-refundable once it has been activated. After activation, the service is considered provided to the customer, and we do not offer refunds, exchanges, cancellations, or subscription changes for the activated service period.
Lime IPTV activates the customer’s selected service according to the plan purchased. Evidence or confirmation that the service has been activated may be sent to the customer through email or another official support method.
Before submitting payment, customers should review their chosen subscription and ensure it meets their intended requirements.
Refund Eligibility Requirements
A refund request may only be considered if it is submitted before the subscription is activated.
Customers seeking refund consideration must:
- Submit the request prior to activation of the service.
- Provide a valid explanation for requesting a refund.
- Submit relevant order information and any requested supporting evidence.
- Contact Lime IPTV through the official support method provided on our website.
Every request is reviewed individually. Lime IPTV is not obligated to approve a refund request that does not comply with this policy.
Requesting and Receiving a Refund
Customers who believe they qualify for a refund must contact Lime IPTV support before activation takes place.
The refund procedure generally includes:
- Submission of a refund request with purchase details and the reason for the request.
- Review of the order and activation status by our support team.
- A request for additional information, where needed.
- Processing of an approved refund within five business days.
- Notification to the customer regarding approval or rejection of the request.
When available, an approved refund will be issued through the original payment method. Additional processing delays may occur depending on the customer’s selected payment provider.
Refund Denial Conditions
A refund request may be refused where:
- The purchased subscription has already been activated.
- The service has already been supplied or delivered.
- No valid reason for the refund request is provided.
- Requested purchase information or supporting evidence is not supplied.
- The customer has violated Lime IPTV’s Terms and Conditions.
- The customer decides not to use the service after it has been activated.
- The payment or purchase is categorized as non-refundable under this Refund Policy.
Non-Refundable Items
The following payments and purchases are non-refundable:
- Activated subscriptions
- Reseller services and reseller-related purchases
- Recurring subscription payments or automatic renewals, where applicable
- Any service already activated or delivered to the customer
- Orders involving conduct that violates our Terms and Conditions
Contact Lime IPTV
For questions about this Refund Policy or to submit a refund request before activation, please contact Lime IPTV through our website.
To assist with the review process, customers should include their purchase information and a clear reason for the refund request.
Amendments to This Policy
Lime IPTV reserves the right to modify or update this Refund Policy at any time. Revised versions will be published on our website and will become effective when posted.
Customers should read the current Refund Policy before completing any purchase.
Severability
If one or more parts of this Refund Policy are determined to be unenforceable or invalid, all remaining parts will continue to apply.
Acceptance of the Refund Policy
By completing a purchase through Lime IPTV, you confirm that you have reviewed, understood, and agreed to this Refund Policy.
Customers are responsible for reading this policy before purchasing a subscription or service.